At Local Sustainable Solutions, we take pride in the quality of our bulk soap products. Due to the nature of our products and the scale of bulk orders, we only accept returns or issue refunds if the product is defective. If you receive a defective product, please notify us within **two weeks** of receiving your order. Be sure to provide a detailed description of the issue along with photos to help us assess the situation. Upon approval, we will arrange for a replacement or refund as needed. We do not accept returns or issue refunds for any other reason, including changes in preference or overstock. Thank you for choosing our products, and we appreciate your understanding!